• Packaging by Quadient is now Sparck Technologies. Learn more.

SUPPORT & SERVICES

When you partner with Sparck Technologies, you’re getting more than expertly developed solutions. We employ the packaging industry’s top thought-leaders, comprised of engineers, technicians, sales and implementation specialists.

Keep your systems running at peak performance

Get more value from your new and existing auto-boxing solutions with our support services.

Daily Reporting

Our packaging solutions come with daily key customer performance reports that every manager needs. How many parcels have been produced today? What about the average weight and/or dimension? Worthy insights to support and improve your daily operation.

Parts Support

For our entire product range we offer global spare parts support. Our support centers are located in Europe and North America for rapid and accurate delivery. This allows us to deliver high-quality parts when and where you need them.

Remote Support

When peak seasons hit, your CVP needs to run around the clock with no issues. Our Remote Support solution allows our highly skilled service engineers to access the CVP and help your local technician without being on-site. It also provides the ability to monitor systems and run diagnostics remotely.

On-Site Services

If you invest in our automated packaging solutions, you expect top level performance. Together with you, we define a service level agreement that reflects your requirements and needs. This allows us to provide a range of support and maintenance solutions to keep your system working at the optimal levels.

Training

Once our packaging systems are installed, we make sure your operators and technicians will receive proper training to get the job done. Our training is designed to boost the operator’s skill set, helping them unlock the full capability of the CVP.

Software Updates

Reliable auto-packaging means everything. And though you only see the hardware, packaging automation runs on software. The main purpose is to modify and update software applications to improve and guarentee performance.

Meet our Team

As a valued partner, our support team makes a personal commitment to deliver the best customer experience in the industry.

Reliable service and support you can count on

We offer many assistance options that can be customized to your needs, including remote support, daily reporting, on-site services, parts support, product training and software maintenance.

Sparck’s number one priority is to ensure our customers meet or exceed their production and service levels with our direct customer support.

Sparck Technologies trained our employees both operationally and technically, and together with our people, they constantly reviewed the operation during installation.

Bart Hammen – Head of SCS CEVA Logistics Benelux

The CVP Impack is designed to be extremely user friendly and handle a broad range of our products in one seamless flow.

Adam Coventry – Manager Warehousing Boots UK

Powered by
Sparck Technologies

Meet the mid-sized and enterprise-level companies who are benefiting from the efficiency and flexibility of our automated packaging technologies.

Powered by
Sparck Technologies

Meet the mid-sized and enterprise-level companies who are benefiting from the efficiency and flexibility of our automated packaging technologies.

Find the support that meets your needs

Find the support that meets your needs.

What’s New in Auto-Boxing

Inbound Logistics 2021 Green Supply Chain Partner Award
CVP Automated Packaging Solutions win 2021 Green Supply Chain Partner Award 1920 1080 Sparck Technologies

CVP Automated Packaging Solutions win 2021 Green Supply Chain Partner Award

Supplychain247 Podcast with Sean Webb
Podcast with SupplyChain247 1920 1080 Sparck Technologies

Podcast with SupplyChain247

Cardboard Pricing
Online retailers facing cardboard packaging longer lead times and higher prices 1920 1080 Sparck Technologies

Online retailers facing cardboard packaging longer lead times and higher prices

CVP Impack Wins SDCE Top Supply Chain Projects Award 1920 1080 Sparck Technologies

CVP Impack Wins SDCE Top Supply Chain Projects Award

Select your location/language