SUPPORT & SERVICE
When you partner with Sparck Technologies, you’re getting more than expertly developed solutions. We employ the packaging industry’s top thought-leaders, comprised of engineers, technicians, sales and implementation specialists.
Get more value out of your reliable automated packaging solutions
When you invest in automated packaging, you expect unmatched high performance. Short delivery times and maximizing operations are crucial for remaining competitive. We know the importance of using durable materials that stand up to the test. Reliability is one of our core values and essential to running a smooth, profitable fulfillment operation.
Reliable service and support you can count on
Our customers know our service options support their productivity goals. As a valued partner, our support team makes a personal commitment to deliver the best customer experience in the industry. Sparck has many assistance options that can be customized to your needs, including remote support, daily reporting, on-site services, parts support, product training and software maintenance.
Sparcks’ number one priority is to ensure our customers meet or exceed their production and service levels with our direct customer support.
Sparck trained our employees both operationally and technically, and together with our people, they constantly reviewed the operation during installation.
Bart Hammen – Head of SCS CEVA Logistics Benelux
Keep your systems running at peak performance
Get more value from your new and existing fit-to-size packaging solutions with our support services.
Daily Reporting
Our packaging solutions come with daily key customer performance reports that every manager needs. How many parcels have been produced today? What about the average weight and/or dimension? Worthy insights to support and improve your daily operation.
Parts Support
For our entire product range we offer global spare parts support. Our support centers are located in Europe and North America for rapid and accurate delivery. This allows us to deliver high-quality parts when and where you need them.
Remote Support
When peak seasons hit, your CVP needs to run around the clock with no issues. Our Remote Support solution allows our highly skilled service engineers to access the CVP and help your local technician without being on-site. It also provides the ability to monitor systems and run diagnostics remotely.
On-Site Services
If you invest in our automated packaging solutions, you expect top level performance. Together with you, we define a service level agreement that reflects your requirements and needs. This allows us to provide a range of support and maintenance solutions to keep your system working at the optimal levels.
Training
Once our packaging systems are installed, we make sure your operators and technicians will receive proper training to get the job done. Our training is designed to boost the operator’s skill set, helping them unlock the full capability of the CVP.
Software Updates
Reliable auto-packaging means everything. And though you only see the hardware, packaging automation runs on software. The main purpose is to modify and update software applications to improve and guarentee performance.
The CVP Impack is designed to be extremely user friendly and handle a broad range of our products in one seamless flow.
Adam Coventry – Manager Warehousing Boots UK