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CNB Computers

Fast secure and cost-effective automated packaging

Numbers

75%

Increase in speed of shipping delivery times

53%

Decrease of returned goods

47%

Reduction in shipping costs

Benefits
  • Multi- and single-items in one seamless flow
  • Positive environmental impact
  • Perfect synchronization with warehouse
  • Excellent partnership
Challenges

CNB Computers is North America’s leading provider of refurbished IT equipment. As the company ships delicate and costly items daily from its warehouse in Mississauga, Ontario, high customer service and undamaged goods are paramount to its business. Its customers also demand fast shipping and delivery. In order to meet customer expecta- tions, the company was interested in a highly efficient, automated solution.

“With Amazon constantly disrupting the shipping industry, we knew we needed to find a solution that allowed us to compete in the marketplace and ship orders within24 hours or even faster. All while ensuring our product is packaged correctly and carefully to eliminate any damage during shipping,” said CNB Computers Managing Director Bony Singh.

Bony Singh

Managing Director
at CNB Computers

“Packaging is now done at a higher rate of speed which increased productivity and shipping in a more efficient way”

Solution

CNB Computers turned to the CVP Automated Packaging Solution. In one seamless process, the CVP creates a custom-fit box while optimizing all steps of order packing, saving on shipping and material costs. In addition to the new solutions timesaving abilities and its warehouse optimization, the CVP also offered significant labour savings, decreasing CNB Computer’s dependence on manual labour by more than half.

“Since the CVP was installed in our warehouse, we have seen improved packaging efficiencies,” said Singh. “Packaging is now done at a higher rate of speed which has allowed us to increase productivity and ship in a more efficient way. The machine also offers dexterity of order sizes with a high throughput which has put us in the position to succeed. The cost savings from packaging materials and labor are just a bonus.”

In just over a year with the CVP in operation, CNB Computers has increased its shipping output by 87.5% percent and has experienced cost savings by 47% percent. The solution has also allowed for faster shipping by increasing delivery time by 75 percent and decreasing returned and damaged equipment by 35 percent.

The company’s customer experience has been positively impacted and has significantly decreased the number of customer calls regarding order tracking and damaged goods. “The CVP is truly a standout, proven packaging technology,” added Singh. “Our customers have enjoyed the results of faster shipping with a better unboxing experience.”

Sparck Technologies cases company CNB Computers logo

CNB Computers is North America’s leading provider of refurbished IT equipment. As the company ships delicate and costly items daily from its warehouse in Mississauga, Ontario, high customer service and undamaged goods are paramount to its business. Its customers also demand fast shipping and delivery. In order to meet these customers’ expectations, the company was interested in an automated solution that could offer highly efficient packaging and shipping.

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