Director Global Services (NL)

Director Global Services (NL)

Director Global Services (NL) 1920 1280 Sparck Technologies

DIRECTOR GLOBAL SERVICES
(NL)

Sparck Technologies, is an automated packaging solutions provider with a decade of experience built on a spirit of innovation and commitment to improving our environment. We have been leading with purpose when it comes to eliminating excessive packaging and saving companies valuable resources. While we continue to make a positive difference to the world around us, our success is not only due to the quality of our product. We only succeed with the combined strength and diversity of our global team who are truly passionate about our packaging mission. Together, combined with our rapidly growing team of engineers, sales, service and marketing professionals, we are creating a better future – for the planet, for future generations and for every Sparck Technologies team member.

We are looking for a business driven Director Global Services who will be responsible for developing and managing our service activities to meet or exceed the company’s and customers’ requirements. In our fast growing organization, we need to further professionalize our service activities. It’s important to make the connection between the Sales and Service organization. In this role, you will be part of the Management Team of Sparck Technologies and report directly to the CEO. Strategic thinking, having a commercial approach and understanding service is a must.

The goal is to set up and achieve the overall service program business objectives, deliver revenue and superior customer support. In addition, you’ll manage the growing global service team: 3 service managers and 40 engineers in 6 different countries.

You must enjoy working in a fast-paced environment with a global team that thrives on creativity and teamwork. Sound interesting? Then read on!

Requirements:

• Develop and execute programs to drive service revenue and margins in assigned areas
• Implement ongoing forecast and data management processes for evaluation results
• Maintain excellent customer relationships
• Further grow, Lead, Develop, and Support new and existing service team together with the Service Managers
• Collaborate with sales and global teams on projects and in day to day business is a must
• No fixed work schedule supporting teams across the world
• Willingness to travel around the globe

Skills and Experience Requirements:

• Over 10 years of proven work experience as a Service Director/Manager in a technical environment
• EU and US experience
• Result driven
• Possess excellent supervisory skills, being able to grow and develop the service team
• Hands on, technical skills
• Strong communication and collaboration skills to maintain and manage (potential) customers
• Work independently, as well as being comfortable to work in teams
• Be flexible and adaptable to changes
• Ability to balance multiple tasks and priorities
• Identify issues and resolve them strategically
• Education level: bachelor degree/ technical education
• Positive attitude and the ability to learn quickly in a hyper-growth environment

Apply now

If you want to be part of a highly motivated, energetic team that is changing the packing automation industry, please send in your motivation letter and resume.

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