Many e-commerce businesses are facing a ‘perfect storm’ of increasing order volumes coupled with diminishing labour availability. Finding staff for busy packaging and despatch operations is becoming increasingly difficult, particularly during peak period.
As increased buying power continues to create opportunity for a range of businesses, parcel packaging challenges can limit growth and compromise customer relationships. Survey reports showcase that excessive packaging is one of the most annoying things about online shopping. Oversize boxes aren’t just an annoyance to consumers, it’s is a growing consumer concern. The same surveys show that many customers feel more positively about brands that are trying to reduce unnecessary packaging.
Cost pressures too, along with mounting consumer concerns over excessive packaging and large voids around packed items, are leading to a significant rise in interest in automated solutions that can boost productivity in despatch halls.