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VP of Services, NA (Atlanta area)

40h
North America
Service
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The job

We are looking for a VP Services NA who will be responsible for developing and managing our NA service activities to meet and exceed the company’s and customers’ requirements. In our fast-growing organization, we want to further professionalize our service activities. In this role, you will be reporting to the Global Director Services, located in Drachten, the Netherlands. You will work to achieve the overall service program business objectives, deliver revenue and superior customer support. In the beginning, this includes execution of hands-on tasks where needed, while building a future proof service organization able to handle delegated responsibilities and full ownership.

What we offer

You will work in an international company, with colleagues that have a relentless drive to help companies to improve their performance by offering intelligent and situation-specific solutions. And with all the knowledge, equipment, systems and services that are critical for their success. We will offer you a competitive salary and a healthy work environment.

  • International company

  • Colleagues with a relentless drive to help companies to improve their performance

  • Competitive salary

  • Healthy work environment

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Sparck Technologies careers image
Sparck Technologies careers image
What we ask

  • Physically working from our Marietta office (GA) when not traveling

  • 12+ years of experience working in a technical service environment

  • 7+ years of proven leadership experience as a field service director or manager

  • Possesses excellent leadership skills, being able to grow and develop a service organization

  • Taking ownership and building a result and solution oriented mindset with the team

  • Implementing proactive service initiatives and a learning environment capturing knowledge

  • Utilizing technology to support strategic objectives and goals

  • Implementing improvements and working in a fast-paced, change-oriented environment

  • Project management and day-to-day team management

  • Working with financial and non-financial metrics

  • Leading meetings, organizing follow up, and monitoring progress

  • Customer relationship and commercial thinking

  • Balancing multiple tasks, responsibilities and (conflicting) interests

  • Execute improvements successfully, not only developing them. Where needed hands-on

  • Able to work and adapt to teams across NA and differing time-zones

  • Able to operate, shift, and quickly adapt mindset between operational challenges and strategic needs

  • Strong communication and collaboration skills to maintain and manage (potential) customers

  • Minimum education level: Bachelor's degree in business or technical

Responsibilities

  • Revenue- and margin growth responsible

    • Development of spares and spare part strategy
    • Development of service products

  • Organizational and team development

    • Stand-alone service organization
    • Strategic development of service organization
  • Customer relationship and satisfaction
    • Regular contact with customers to continuously check their satisfaction
    • Visit customers on a regular basis
  • Leading and growing the service team US (19 FTE-growing) which executes
    • Installations of machines
    • Preventive and corrective maintenance on machines
    • Updates and upgrades on machines
    • Trains internal field engineers, maintenance and operators of our customers
    • Support on customer questions and needs, including on-call
    • Performance- and operation analyses of the installed base
    • Continuous improvement of service processes, tooling and methods

  • Cross departmental

    • Development and alignment of service initiatives- with Sales US/EU, service colleague EU
    • Strengthen cooperation and utilize synergies with the global service and product support team
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About us
Sparck Technologies is an automated packaging solutions provider with a decade of experience built on a spirit of innovation and commitment to improving our environment. We have been leading with purpose when it comes to eliminating excessive packaging and saving companies valuable resources. While we continue to make a positive difference to the world around us, our success is not only due to the quality of our product. We only succeed with the combined strength and diversity of our global team who are truly passionate about our packaging mission. Together, combined with our rapidly growing team of engineers, sales, service and marketing professionals, we are creating a better future – for the planet, for future generations and for every Sparck Technologies team member.
More about us

Application procedure

Submit

Once you’ve found a position that excites you and you believe you’re a good fit, submit your application through the form below.

Review

After you’ve submitted your application, our HR team will review it and contact you for further screening.

Interview

If you're selected to move forward in the hiring process, you'll be invited to participate in interviews with members of our team.

Welcome

Congratulations! You've successfully completed the interview process and impressed us with your skills and passion. Welcome to the Sparck team!

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Questions?

If you have any questions or would like to have more information about us or about this job career, please contact us.

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