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Field Service Engineer

40h
North America
Service
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The job

We are looking for a Field Service Engineer located in the Los Angeles, CA area for our fast growing service team. As a Field Service Engineer, you will execute projects for new APS installations, be responsible for delivery, testing, preventative maintenance and troubleshooting where necessary. In this role, you are a road warrior and you will be supervised by the Service Manager. You will work to achieve the overall service program business objectives in order to meet or exceed the company’s and customers’ requirements.

What we offer

You will work in an international company, with colleagues that have a relentless drive to help companies to improve their performance by offering intelligent and situation-specific solutions. And with all the knowledge, equipment, systems and services that are critical for their success. We will offer you a competitive salary and a healthy work environment.

  • International company

  • Colleagues with a relentless drive to help companies to improve their performance

  • Competitive salary

  • Healthy work environment

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Sparck Technologies careers image
Sparck Technologies careers image
What we ask

We are looking for a pro-active and self-driven colleague with the right balance in personal and content skills and who has the ability to work independently, as well as being comfortable working in teams.

  • Education level: Bachelor's degree/technical education with a minimum of 3 year work experience in troubleshooting electrical and mechanical equipment (mechatronics) or proven to function on this level

  • Willingness to travel and work consignment shifts, you need to be willing to work night and possible weekends

  • Project management and organizing skills

  • Detail oriented and stress resistant

  • Strong communication and collaboration skills to maintain and manage existing and potential customers

  • Be flexible and adaptable to changes

  • Ability to trouble shoot

  • Strong mechanical and technical skills

  • Comfortable working independently

  • Customer service oriented

  • Ability to balance multiple tasks and priorities

  • Identify issues and resolve them strategically

  • Innovative and self-assured

  • Decision making ability, hands on mentality

  • Positive attitude and the ability to learn quickly in a hyper-growth environment

  • Location: preferably Los Angeles, activities can also occasionally be done remote

  • Physical Requirements: Must be able to lift 50lbs. Will be required to stand, walk, kneel and bend for several hours constantly

Responsibilities

  • Ensuring execution of defined service and installation calls on assigned customers necessary to achieve goals

  • Customer project management (primary contact, site planning, customization functional requirement document)

  • Provide on-site installation, validation and commissioning of Automatic Packaging Solutions Systems

  • Perform hands-on remote and on-site troubleshooting, service and repairs (including upgrades, modifications)

  • Provide on-site training to the customers

  • Required to travel out of your area to help support other areas

  • Support requests and issue management

  • Spares management towards end customer

  • Keep close contact with various disciplines of the APS team

  • Supporting pre-sales activities

  • Develop additional documentation for product release, training and maintenance

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About us
Sparck Technologies is an automated packaging solutions provider with a decade of experience built on a spirit of innovation and commitment to improving our environment. We have been leading with purpose when it comes to eliminating excessive packaging and saving companies valuable resources. While we continue to make a positive difference to the world around us, our success is not only due to the quality of our product. We only succeed with the combined strength and diversity of our global team who are truly passionate about our packaging mission. Together, combined with our rapidly growing team of engineers, sales, service and marketing professionals, we are creating a better future – for the planet, for future generations and for every Sparck Technologies team member.
More about us

Application procedure

Submit

Once you’ve found a position that excites you and you believe you’re a good fit, submit your application through the form below.

Review

After you’ve submitted your application, our HR team will review it and contact you for further screening.

Interview

If you're selected to move forward in the hiring process, you'll be invited to participate in interviews with members of our team.

Welcome

Congratulations! You've successfully completed the interview process and impressed us with your skills and passion. Welcome to the Sparck team!

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Questions?

If you have any questions or would like to have more information about us or about this job career, please contact us.

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If you want to be part of a highly motivated, energetic team that is changing the packing automation industry, please fill in your application form.

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